4 Brilliant Tips for Dealing With Angry Customers

4 Brilliant Tips for Dealing With Angry Customers A couple years back, I worked as a customer service representative for a tech company. I enjoyed the work â€" talking to customers, helping them sort out any issues they were having with the company’s products. I understood the products well and loved hearing the delight in customer’s voices after their problem was resolved. I considered myself good at handling people, until I had my first experience with an irate customer.Sure, most of the people who call customer support are usually unsatisfied about something. But most of them are usually calm and logical, looking for a solution rather than someone to berate.Not this customer.He started yelling angrily the moment I picked up the call. He went on and on about how our products were useless, how the whole company was a joke and how stupid the customer support (me) was.This got to me and I felt the urge to shout back at him.However, I knew the call was being recorded. Yelling back at him would put my job in jeopardy, therefore I s imply let him yell until he ran out of steam and hung up.If you work in a customer-facing role, it is inevitable that you will have to deal with an angry customer, if you haven’t already. The incidents will not be so many, but they will certainly be there.For every single customer who complains about your product or service, there are 26 other customers who don’t voice their concerns, opting instead to take their business elsewhere.Customers might get angry for a variety of reasons, some justified and some not â€" your products or services did not meet their expectations, they had incorrect assumptions that led to wrong expectations, the problem occurred at an inconvenient time, you name it.If you want to be successful in business, you have to know how to deal with disgruntled customers, because they will always be there.Whether you are dealing with the customer on phone or whether the angry customer is physically present, these situations are usually filled with stress and unpr edictability that can easily result in disaster for your company.You need to know how to deal with such situations tactfully in a way that minimizes the chances of a damaging outcome for your business.Being prepared and knowing ahead of time what to do in such situations is the key to reaching outcomes with the least damage to your business. Below are four brilliant tips for dealing with angry customers.USE THE CUSTOMER’S NAME The first thing you should do when faced with an angry customer is to find out their name and use it to address the customer. This might sound odd.What does a name have to do with an angry customer?A person’s name is a very important thing to him or her. It forms a major part of their identity, of who they are.According to Dale Carnegie, a famous American author,“A person’s name is to him or her the sweetest and most important sound in any language.” According to this research, hearing our name makes our brains ecstatic and causes some parts of the b rain to light up. Note that this only happens when we hear our own name, not any other name. This shows how important a person’s name is.By finding out and using the customer’s name, you are creating a great connection to their individuality and identity. You are humanizing the interaction between the two of you. Instead of the tricky situation being an interaction being between the company and a faceless customer, you turn it into a conversation between two people.It shows that your care about the customer, that you respect that and recognize that they have a problem, which you are willing to find a solution to. This makes the customer feel important and plays a huge role in calming them down.Therefore, whenever you encounter an angry customer, start by asking for their name and then use it when addressing him or her. Below is an example of how staff in customer-facing roles typically address complaining customers:“I’m sorry for that sir! Let me see what I can do.”“What can I do to help ma’am?”“I can see why you are upset.”Now, compare the above responses with the following statements:“I’m sorry for that, Dave! Let me see what I can do.”“What can I do to help, Chloe?”“I can see why you are upset, Kelvin.”The responses with the customer’s name sound a lot less formal and much more sincere than the responses where the customer is simply addressed as sir or madam.This makes the customer feel like you actually understand their frustrations and that you are more invested in helping him or her solve their issue.REMAIN CALMWhen you find yourself in an interaction with an angry person, with their anger directed at you, your brain’s first instinct is to get you into fight or flight mode. Your first urge is to either defend yourself or attack the person.Resist any temptations to get into a vehement verbal sparring match with the customer. Doing so is both inefficient and ineffective â€" it won’t get you anywhere.Actually, getting into a shouting match with the customer cannot lead to any positive outcome for you or the business. It does not matter if you make better points in the argument or if you yell louder than the angry customer.You will only succeed in making the customer angrier, which is the last thing you want to do. If you want to calm the customer down and have a meaningful conversation, you have to remain calm yourself. Without remaining calm, it will be impossible for you to find out what their problem is.Regardless of what the customer says to you, try not to get angry. Don’t let your ego get the better of you. Remain calm and professional and avoid yelling back at them or adopting an angry tone.Sure, dealing with the angry customer might be frustrating, but you don’t want to give this impression to the customer.Even if you are not yelling, you do not want the customer to think that you are disdained by their complaints, since this will only make them angrier and thwart any chances of mean ingful communication.Maintain a neutral expression as you engage with the customer and calmly show that you are interested in finding out more about their problem and finding a solution for it.If you find it hard maintaining your calm, take deep, calm breaths until you start calming down.Don’t make the breathing obvious to the customer, since it might come across as creepy. By displaying a calm and professional demeanor, the customer might be unconsciously compelled to mirror your attitude, thereby effectively calming him down. If the customer is shouting, a good idea is to ask him to speak slower.According to a study published in the Science Daily, a loud voice is usually accompanied by faster speech. By asking the customer to slow down his speech, he will automatically and subconsciously lower his voice and become calmer. Request the customer to speak slower as many times as necessary until he starts calming down.Another great tactic for remaining calm and calming down a custome r is to ask questions. Instead of trying to show them why they are wrong, ask questions that require them to focus on the facts.Ask how they would like you to assist or seek clarification for some details in their story. Most times, the customer’s anger is a result of the emotional response associated with the inconvenience caused by your products or services.By asking factual questions, you shift the client from the emotional aspect of their complaint to a more objective view that is focused on finding a solution rather than complaining.You should also learn not to take things personally when dealing with an angry customer. Keep in mind that the customer is not angry with you. They are angry because they are dissatisfied with a certain aspect of your products or services.In their anger, the client might not be keen about their choice of language, which means that a lot of their displeasure might be directed at you.Even if they are addressing you, you have to remind yourself that they are actually talking about the company and not you as an individual. Keeping this in mind will make it easier for you to remain calm in such a situation.Another thing you should avoid here is trying to place the blame on the customer. There are many situations where customers will angrily complain about something that is entirely their fault.However, placing the blame on an angry customer will only make him more irate and will push him away from your company. He might actually turn into a crusader against your business.A research by Esteban Kolsky shows that 13% of unhappy customers will share their bad experience with 15 or more people. This is not good for your business. If you think the problem is their fault, calmly explain the company’s policy for dealing with such issues without directly putting the blame on the customer.APOLOGIZE TO THE CUSTOMERThere are several reasons why a customer might be angry. In some cases, the reason behind the customer’s anger will be your (the company’s) fault. For instance, their delivery might have been bungled, they might have received a product that is not working, your service might have crashed at a crucial moment, a member of staff might have treated them badly, and so on.In other cases, the customer’s anger might be due to reasons outside the company’s control. Probably the customer dropped their product in water or did something else that damaged the product, they might not have followed the manual, they had wrong expectations of the product, or maybe the customer is just having a bad day and is complaining about a non-issue.If the fault is not something under your control, you might be tempted to tell the customer that it was not your fault. Regardless of the reason behind the customer’s anger, you need to apologize to the customer.Apologize for something that is not your fault? You might be wondering why on earth you would do that. Well, here’s the thing. If you in a customer facing role, you are the face of the company. You are its ears, its eyes and its mouth.To the angry customer, you are the company, and they believe that the company has wronged them.Therefore, regardless of whether you were involved in whatever angered the customer or not, you need to apologize to the customer on behalf of the company.When giving an apology, you need to watch out for the kind of language you use. If the customer’s concern is the fault of the company, you should apologize and take responsibility for your (the company’s) mistake.For example, if a customer is complaining because an order was sent to the wrong address, you could say, “I’m sorry that the order was sent to the wrong address. It must have been a mistake on the part of our dispatch team. Let me see what we can do to make up for the inconvenience.” Note that in this apology, you are accepting the blame for the mistake.On the other hand, if you determine that the customer’s concern is not the company’s fault, you s hould issue an apology for the situation the customer is going through while being careful not to accept the blame.For example, if the customer bought a computer from you but then dropped it, causing it to stop working, this is clearly not the company’s fault. In such a situation, you should apologize for what they are going through and then calmly explain the company’s policy for dealing with such issues, again without directly putting the blame on the customer.For instance, you might say,“I’m sorry about the fact that your computer is not working. I understand that this is a great inconvenience for you. However, our warranty only covers manufacturer defects.”Note that this apology does not assume responsibility for the customer’s concern.Why is apologizing important? Many times, angry customers are not looking for a refund or a special bonus because the company has made a mistake, especially if the mistake has only slightly inconvenienced them.They just want the compan y to acknowledge the mistake and apologize for it. According to a research by the Nottingham School of Economics, angry customers are more likely to forgive a company that issues an apology compared to one that offers financial compensation for an inconvenience.According to the research, 45% of customers who received an apology for a delay in delivery withdrew their negative review of the company, compared to only 23% of customers who were offered financial compensation.Therefore, before you pull out your checkbook in an attempt to appease an angry customer, try giving them a simple “sorry for the mistake.” Not only is it more effective, it is also a lot cheaper.MAKE THE CUSTOMER FEEL HEARDAnother great way to calm down an angry customer is to make them feel heard and understood. An angry customer is already in a highly emotional state. Regardless of the reason behind their anger, they believe that they have been wronged and that their concerns are valid.By complaining to you, t hey not only want you to solve the problem, but also to understand the pain and frustration you have put them through.If you rush to solve the problem, they might feel that their pain and frustration is being ignored, which might make even more upset. Therefore, before you start proposing solutions, you need to make the customer feel heard and understood.To make the customer feel heard and understood, you will need to use your best listening skills. Since the customer probably wants to vent, you should give them the time to rant. Be patient and hear them out.Even if they say something that does not add up, resist the urge to interrupt them. Like pouring gasoline on a raging fire, interrupting an angry customer will only make them madder.At the same time, you don’t want the customer to feel like they are talking to themselves, especially when they are complaining on phone where they can’t see you. As they talk, encourage them with verbal prompts to show that you are still listeni ng. Use words such as “okay,” “uh huh,” and “oh, I see.”This gives them the assurance that you are paying attention to what they are saying and makes them feel like you want to know the whole story.Once they are done venting, you need to make it clear to the customer that you have actually heard and understood their concerns. Show the customer that were justified in raising their concerns. You can do this through reassuring statements, such as,“I can certainly understand why you are upset,” or “calling us was the right thing to do.”Another way to show the customer that you were paying attention is to repeat the problem back to the customer. As you do this, you need to acknowledge not only the facts of the situation, but also how they made the customer feel. For instance, you might say,“I know it must have been frustrating and inconveniencing for you not to receive the product when you were expecting it.”If something about their complaint feels a little unclea r, ask questions to make sure you fully understand their complaint. Once the customer realizes that you actually care about their problem and how it made them feel, they are more likely to calm down and give you the space to come up with a solution for their problem.In addition to helping them calm down, listening to an angry customer can also be beneficial to your business. First, listening to an angry customer provides you with an opportunity to learn something valuable from the customer. Angry people are some of the most honest people you will ever come across. An angry customer does not care about your feelings, which means that they will tell you things as they are.Instead of treating their rant as a nuisance, think of it as valuable customer feedback. Their complaint might help you discover an element of your product that you overlooked or internal processes that need to be fixed. This provides you with opportunities to make improvements, which is something every business shou ld be doing.In addition, acknowledging and implementing something suggested by a customer will make the customer feel valued and can even turn them into a loyal devotee of your brand.Secondly, listening to an angry customer might also provide you with a chance to teach something valuable to the customer. As you listen to the customer’s rant and ask questions to further understand their problem, you might realize that the functionality they are complaining about is actually available elsewhere in your product, or that they have a misconception about your product.This makes it easier for you to solve their problem and convert them into a loyal customer. This might also help you realize that you have been positioning your product incorrectly, thus giving you an opportunity to re-strategize your product positioning and attract even more customers.WRAPPING UPIf you work in a customer-facing role, it is inevitable that you will have to deal with an angry customer at some point. While su ch situations are usually characterized by stress and predictability, the 4 tips shared in this article can help to tactfully deal with the situation and minimize the chances of a damaging outcome for your business.When you encounter an angry customer, you should first use their name to create a connection with them and make them feel special. Despite anything the customer says, you should always maintain your cool.Offer an apology to the customer and ensure that you make them feel heard and understood. Once you learn to utilize these 4 tips, you will no longer be unnerved by an angry customer.

The Long Depression During The Colonization Of Africa

At the end of the 19th century, European powers were struggling to control the vast continent of Africa. Primarily England, France, Germany, and Portugal were vying for the continent . Sub-Saharan Africa was one of the last parts of the world that had little to no colonial influence by Europeans. To Europeans, the African continent had untapped potential . During the colonization of Africa, Christian missions followed and proceeded to proselytize the African people. The partnership between colonist and missionaries had a negative effect on the evangelization of Africa. From 1873 through 1879, the world was in an economic recession, called the Long Depression. Europeans were desperately trying to find a way to get out of the economic recession. Europeans saw Africa as an uncharted territory that could have hugely positive effects on their economic struggles. One of the problems that lead to the Long Depression was the large deficit in trade among European nations . Africa was an area that Europeans thought they could use to easily counteract this imbalance. They thought this because there was little competition for the resources available, so the European powers could have unhindered trade with the indigenous peoples. Europeans also wanted access to the plentiful raw materials that were available in Africa, that were not as readily available in Europe. Some raw materials that the industrial Europe had grown dependent on were copper, cotton, palm oil, rubber, diamonds andShow MoreRelatedProblems with the European Union1600 Words   |  6 Pageschang ed the voting rights, so immigration and religious issues could be address sooner than later. In hopes to end sporadic revolts by nationalist and identify what needs to happen to save Europe’s economy and freedom between states. Question 2: During the 18th century imperialism played a significant role with the shift of gender roles, foreign and domestic experiences. 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See topic below, Subject Managing Operational Effectiveness Free Essay Example, 2250 words

This paper illustrates that to continuously improve productivity as well as control cost and product quality, Dow remains committed to the Six Sigma since its initial implementation in 1999. Through the implementation of this quality management program that is a commitment to continuous improvement, the company has gained increasing value while equipping employees with critical problem-solving skills and a mindset for reducing variation and defect. Dow believes that Six Sigma, using the Measure-Analyze-Improve-Control (MAIC) process, results in breakthrough improvement in existing products, work processes, and behaviors. To elaborate, the initial step of the Six Sigma-MAIC process involves measuring the key internal processes that are crucial to determine quality. For example, in Dow Agrosciences, a subsidiary of DOW, these processes include the procurement of raw materials and the actual manufacturing of agricultural-related products. Following this, the company analyzes the defe cts observed and finds ways to improve the process and control variance. Dow also applies the Six Sigma mindset to improve its social performance particularly in dealing with employee dissatisfaction and shortcomings in community relations. This is especially helpful during streamlining of operations when employee downsizing is undertaken and in facing community opposition due to the company s waste generation. We will write a custom essay sample on See topic below, Subject: Managing Operational Effectiveness or any topic specifically for you Only $17.96 $11.86/page

Computer Testing Free Essays

1. Answer the Following Questions a. How is vsftpd more secure than other FTP server? vsftpd is more secure than other FTP servers because it does not run root privileges making it more difficult to compromise the system directly. We will write a custom essay sample on Computer Testing or any similar topic only for you Order Now b. What is the difference between passive and active FTP? The difference between a passive and an active FTP connection is the that in passive mode, the client initiates the connection to the server (on port 20 by default). In active mode, the server initiates the connection, having no default port. c. Why is ASCII transfer sometimes necessary? ASCII transfer is sometimes necessary in order to performs conversion between different code sets. d. If you want vsftpd to run in standalone mode, what do you need to set in vsftpd.conf? Set the listen parameter to YES in the vsftpd.conf file e. A user tries to log in, provides a user name, and gets denied. What settings would cause this and how? Setting /etc/vsftpd/ftpusers lists users that are not allowed to log in on the FTP server f. What is a directive that has an opened and closed tag instead of being a single word called? Directive that has an opened and closed tag instead of being a single word is a container g. What is the ability to respond to multiple IPs or names as if the server were multiple servers called? Virtual Hosting 2. You can create virtual hosts by host names or IP addresses. Explain the basics of how each type works. IP-based virtual hosts use the address of the connection to decide the correct virtual host to connect to. In order for name-based virtual hosting to work, the server depends on the client to deliver the hostname as part of the HTTP headers. Many different hosts can  share the same IP address using this method. How to cite Computer Testing, Papers

Diagnostic Summary Paper AUTISM Essay Example For Students

Diagnostic Summary Paper AUTISM Essay Autism is a disorder that impairs the development of a persons capacity to interact with, communicate with, and also maintain regular normal bonds with the outside world. This disorder was described in 1943 by Leo Kanner, an American psychologist. Autism is considered one of the more common developmental disabilities, and appears before the age of three. It is known to be four or five times more common in males than in females. It most cited statistic is that autism occurs in 4. 5 out of 10,000 live births. The estimate of children having autistic qualities is reported to be 15 to 20 out of 10,000. The gender statement noted before is not uncommon, since many developmental disabilities have a greater male to female ratio. Autistic characteristics are different from birth. Two more common characteristics that may be exhibited are the arching of the back while being held, to avoid contact, and also failing to anticipate being picked up (limpness in the body). Infants with autism are described as being either very passive, or very agitated. Sometimes during infancy there will be cases of head rocking, and or banging, against the crib, but this is not always the case. Approximately one-third of children develop normally until the ages of 1 1/2 to 3, and then the symptoms emerge, referred to as regressive autism. During childhood, there is a commonality of the affected child insisting routine. The reasoning is that the child is not able to cope with novel situations. Wearing the same clothes, or eating the same foods during meals, are examples. Tantrums can occur when these perseverative behaviors occur. Twenty years ago, most autistic individuals were institutionalized. Now only the most severe cases live in institutions. During adulthood, autistic individuals are known to live with their parents, in residential institutions, and some do live independently. Because there are so many forms of this disorder, it has been said that there is no true adjective to describe every type of person with autistic symptoms, or autism. My research shows that there are no physiological tests that can be performed to determine whether a person has autism. The diagnosis is given when a person exhibits the characteristics of the disorder. Note: In the last five years, researchers have agreed that those who display autistic characteristics are commonly suffering from other related but distinct disorders, such as Asperger Syndrome, Fragile X syndrome, Landau Kleffner syndrome, Rett syndrome, and Williams syndrome. Physiological researchers have discovered abnormalities within the brain, but the reason for the abnormalities is not known, and it is not known where the relation to autism lies. These abnormalities range from underdeveloped areas in the limbic system, to Vernal lobules VI and VII, being smaller than average. Biochemical research has found elevated beta- endorphins, relating to pain tolerance in autistic action. In the cognitive realm, there is much talk of the theory of mind, or the inability to realize that other people have their own unique view of the world. Some Cognitive theorists think that the autistic person isnt able to understand that other people have different thoughts, plans, and perspectives than their own. Cognitive theorists also examine the 10% statistic of savant skills, an ability that is considered remarkable by most standards. These savant skills are usually spatial in nature. Interventions and therapies are difficult. Family theorists try to work with the family of the patient, to try to develop appropriate behaviors. There is no reported drug that can be considered primary for the patient, although Ritalin is dispensed in many cases. Behaviorists look at the changing of behavior through positive reinforcement, behavior recess, and in turn examine the self-stimulatory and self-injurious behaviors. .ud5c5f97fcb5baa0656234d76798d24dd , .ud5c5f97fcb5baa0656234d76798d24dd .postImageUrl , .ud5c5f97fcb5baa0656234d76798d24dd .centered-text-area { min-height: 80px; position: relative; } .ud5c5f97fcb5baa0656234d76798d24dd , .ud5c5f97fcb5baa0656234d76798d24dd:hover , .ud5c5f97fcb5baa0656234d76798d24dd:visited , .ud5c5f97fcb5baa0656234d76798d24dd:active { border:0!important; } .ud5c5f97fcb5baa0656234d76798d24dd .clearfix:after { content: ""; display: table; clear: both; } .ud5c5f97fcb5baa0656234d76798d24dd { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .ud5c5f97fcb5baa0656234d76798d24dd:active , .ud5c5f97fcb5baa0656234d76798d24dd:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .ud5c5f97fcb5baa0656234d76798d24dd .centered-text-area { width: 100%; position: relative ; } .ud5c5f97fcb5baa0656234d76798d24dd .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .ud5c5f97fcb5baa0656234d76798d24dd .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .ud5c5f97fcb5baa0656234d76798d24dd .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .ud5c5f97fcb5baa0656234d76798d24dd:hover .ctaButton { background-color: #34495E!important; } .ud5c5f97fcb5baa0656234d76798d24dd .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .ud5c5f97fcb5baa0656234d76798d24dd .ud5c5f97fcb5baa0656234d76798d24dd-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .ud5c5f97fcb5baa0656234d76798d24dd:after { content: ""; display: block; clear: both; } READ: Oedipus Rex6 Essay Physiological work such as visual training, and auditory integration training, is used to reduce sensitivities to sounds above normal range, or to sounds the patient can consider painful. When it comes to autism, the most important thing to remember is that parents and doctors in the medical field are now realizing that there can be treatments, and interventions, that can be effective. In addition, note that Federal Law now requires the states to provide early intervention services for autistic children between the ages of one to three. The services exist to provide tools to develop the children academically, and socially. Words: 714 .

George Fredrick Handel Essays - George Frideric Handel, Handel

George Fredrick Handel George Frederick Handel George Frederick Handel was a great musician of the Baroque Period. Handel was born in 1685. He lived most of his younger life in Halle, Germany. George's birthday was on February 23rd, and then was baptized the next day. On October 6th, 1687, Handel's first sister was born. Her name was Dorothea Sophia Handel. On January 10th, 1690, Handel's second sister was born. Her name was Johanna Christina Handel. When Handel was older, (about twelve) his father died at the age of seventy-five. A few years after this death, Handel started college at the University of Halle studying law. At this time, George Handel started to find his nick for music and composing. Handel would not become very famous though until he moved to Hamburg and London. In the year 1703, Handel abandons his study of law at the university and moves to Hamburg. While in Hamburg, Handel starts playing the violin under the watchful eye of Keisler. In the next few years, Handel makes many close friendships with other musicians. Now this is the time when Handel starts in heavily on writing plays and operas. Handel has written many operas. Some of his more famous operas are Israel in Egypt, Jephtha, Messiah, Water Dance, The Heroick, Mr. Handel, and Teseo. George Handel has been known as one of the best composers in the world. He was known as a great organist and harpsichord player. He was also known to have an explosive temperment. Handel has a simple view towards life and faith. Handel also has been given credit for changing Italian Opera to a very popular event. There will probably never be any man that is as great or as well known for their composing and musical ability. Music Essays

The Platonic and Aristotelian Conception of the Soul

The Platonic and Aristotelian Conception of the Soul The concept of the soul has long been open to many interpretations. The meaning of Soul in modern times differ significantly from its meaning many years ago. Two great philosophers Plato and his pupil Aristotle offer interesting insights into the idea of the soul in ancient Greek times. Although both philosophers existed in the same time period, both offered different perspectives towards the definition and the functions of the soul. Many areas of their theories are quite similar in theme, however, Aristotle seemed to have adjusted or perhaps refined many of the Platonic theories on the soul. Themes such as immortality, functionality, and knowledge are all present in both philosophical works but each philosopher offers a different perspective. Plato's conception of the soul is an integral part of works, The Republic, and Phaedo. The microcosm and macrocosm analogies between an individual and the state are evident throughout the books of The Republic.PLATO_June_29_2005Plato examines t he theory on the soul and the interrelations between the soul and justness. In his other dialogue Phaedo, Plato examines the immortality of the soul and its relationship with the body. Aristotle's book On The Soul examines many of the topics addressed by Plato and offers new insights and opposing theories on Plato's conception of the soul. One may perhaps view Aristotle's work as a progression or refinement of his teachers work. The theory of the soul is an ageless matter and many of the best thinkers have speculated on its identity, property, and functionality. Plato and Aristotle, two of the great thinkers of their time have attempted to address this issue and have definitely affected the way future scholars view the matters of the soul.Plato shares his idea and conception of the soul in his dialogues The Republic and...